Return & Refund Policy

Last updated: 21 May 2026

We want every order to arrive safely and bring joy. If something is not right, we’ll make it right — fast.

1. Return window

You may request a return or replacement within 7 days of delivery for most products. Returns requested after 7 days will be considered only as a goodwill exception, at our discretion.

2. Eligibility

To be eligible for a return, the product must be:

• Unused and in its original condition.
• In the original packaging with all tags, certificates, freebies and accessories.
• Accompanied by the invoice / order ID.

3. Items that cannot be returned

For hygiene, religious sanctity and customisation reasons, the following are non-returnable unless they arrive damaged or are wrong/defective:

• Energised idols and yantras (once consecration is completed and worship has been performed).
• Rudraksha and tulsi malas (worn / handled).
• Incense, dhoop, camphor, ghee and other consumables once unsealed.
• Sacred books once the polywrap is opened (for hygiene).
• Custom or personalised products (engraved, made-to-order, name-printed).
• Items marked “Final Sale” or “Clearance” on the product page.
• Gift cards.

Note: This is in line with Rule 6(5)(d) of the Consumer Protection (E-Commerce) Rules, 2020, which permits sellers not to accept returns of perishable / customised / sealed-hygiene goods.

4. How to raise a return / replacement

1. Email returns@jeromistore.in or use the chat widget within 7 days of delivery.

2. Mention your Order ID, attach photos (and a video if the issue is damage) and tell us if you want a refund or a replacement.

3. Our team will acknowledge within 24 hours and arrange a reverse pickup.

4. Reverse pickup is free if the return is due to our error (wrong / damaged / defective item). For change-of-mind returns, a reverse pickup fee of ₹99 is deducted from the refund.

5. Quality check

Once the product reaches our warehouse, our QC team inspects it. This usually takes 2–4 working days.

6. Refund timelines

After QC approval:

Refunds are made to the original payment instrument. For COD refunds, please share your bank account name, number and IFSC on email.

7. Replacements

If you opted for a replacement, we ship the new piece within 2 working days of QC clearance. If the same product is out of stock, we offer a full refund or a store credit at your choice.

8. Damaged or wrong product

If your order is received damaged, defective or different from what you ordered:

• Report within 48 hours of delivery with an unboxing video showing the sealed package and the issue.
• We will arrange a free replacement or 100% refund — no return shipping fee.

9. Order cancellation

• You may cancel a prepaid order any time before dispatch from your My Account → Orders page. Refund within 5–7 working days.
• Once an order is dispatched, it cannot be cancelled. You may refuse delivery; once the parcel is returned to us, the refund process described above applies.
• COD orders may be cancelled any time before dispatch.

We reserve the right to cancel orders flagged for fraud, repeated COD refusal, or stock unavailability. Such orders are fully refunded if prepaid.

10. Exchange

Direct exchange is not currently offered. To “exchange”, please return the original product and place a new order for the item you want.

11. Final word

We are a small, devotional business. Please be reasonable — and we promise we’ll be reasonable too. If a refund or replacement seems just, we will find a way.

12. Contact

• Email: returns@jeromistore.in
• Phone / WhatsApp: +91 99999 99999
• Hours: Mon–Sat, 10 AM – 7 PM IST

For unresolved complaints, you may approach our Grievance Officer (see Privacy Policy) or the National Consumer Helpline (1915) / consumerhelpline.gov.in.