Return & Refund Policy

Last updated: 21 May 2026

We want every order to arrive safely and bring joy. If something is not right, we’ll make it right — fast.

1. Return window

You may request a return or replacement within 7 days of delivery for most products. Returns requested after 7 days will be considered only as a goodwill exception, at our discretion.

2. Eligibility

To be eligible for a return, the product must be:

• Unused and in its original condition.
• In the original packaging with all tags, certificates, freebies and accessories.
• Accompanied by the invoice / order ID.

3. Items that cannot be returned

For hygiene, religious sanctity and customisation reasons, the following are non-returnable unless they arrive damaged or are wrong/defective:

• Energised idols and yantras (once consecration is completed and worship has been performed).
• Rudraksha and tulsi malas (worn / handled).
• Incense, dhoop, camphor, ghee and other consumables once unsealed.
• Sacred books once the polywrap is opened (for hygiene).
• Custom or personalised products (engraved, made-to-order, name-printed).
• Items marked “Final Sale” or “Clearance” on the product page.
• Gift cards.

Note: This is in line with Rule 6(5)(d) of the Consumer Protection (E-Commerce) Rules, 2020, which permits sellers not to accept returns of perishable / customised / sealed-hygiene goods.

4. How to raise a return / replacement

1. Email returns@jeromistore.in or use the chat widget within 24 hours of delivery.

2. Mention your Order ID, attach photos (and a video if the issue is damage) and tell us if you want a refund or a replacement.

3. Our team will acknowledge within 24 hours and arrange a reverse pickup.

4. Reverse pickup is free if the return is due to our error (wrong / damaged / defective item). For change-of-mind returns, a reverse pickup fee of ₹99 is deducted from the refund.

5. Quality check

Once the product reaches our warehouse, our QC team inspects it. This usually takes 2–4 working days.

6. Refund timelines

After QC approval:

Refunds are made to the original payment instrument. 

7. Replacements

If you opted for a replacement, we ship the new piece within 2 working days of QC clearance. If the same product is out of stock, we offer a full refund or a store credit at your choice.

8. Damaged or wrong product

If your order is received damaged, defective or different from what you ordered:

• Report within 24 hours of delivery with an unboxing video showing the sealed package and the issue.
• We will arrange a free replacement or 100% refund — no return shipping fee.

9. Order cancellation

• You may cancel a prepaid order any time before dispatch from your My Account → Orders page. Refund within 5–7 working days.
• Once an order is dispatched, it cannot be cancelled. You may refuse delivery; once the parcel is returned to us, the refund process described above applies.

10. Exchange

Direct exchange is not currently offered. To “exchange”, please return the original product and place a new order for the item you want.

11. Final word

We are a small, devotional business. Please be reasonable — and we promise we’ll be reasonable too. If a refund or replacement seems just, we will find a way.

12. Contact

• Email:
• jeromistore@gmail.com
• Phone / WhatsApp:
• +919413344999
• Hours: Mon–Sat, 10 AM – 7 PM IST

For unresolved complaints, you may approach our Grievance Officer (see Privacy Policy) or the National Consumer Helpline (1915) / consumerhelpline.gov.in.